Service Scheduler

Danbury Auto Collision Center; Danbury (CT); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision/Dental Insurance

Life Insurance

401k

Paid time off

Paid training

Career advancement

Job summary

Danbury Automotive Group is seeking a Service Scheduler to serve as the communications hub for the Service Department. You will schedule service appointments, assist service advisors with customer communication, and support the department as needed.

The ideal candidate will have excellent communication and customer service skills, strong computer abilities, and a professional appearance. This is a full-time on-site role in Danbury, CT, offering growth opportunities and competitive wage plans.

Qualifications

• Excellent communication and customer service skills.
• Strong computer skills including MS Office.
• Professional appearance and demeanor.

Responsibilities

• Schedule service appointments.
• Answer phones and assist customers as required.
• Handle customer complaints diplomatically and refer to the appropriate person for resolution.
• Assist managers with clerical duties as needed.
• Be friendly, professional, and efficient with customers and employees.
• Learn department procedures to assist customers efficiently.

Skills

Excellent communication

Customer service

Strong computer skills

Professional appearance

Tools

Microsoft Office

DealerTrack

Xtime

Job description

We are seeking aServiceScheduler to be the Communications Hub for our Service Department.

The right candidate will have Exceptional Communication and Customer Service Skills, Strong Computer Skills, and a Professional Appearance and Demeanor.

The Service Scheduler will Make Appointments for Service Customers, Assist the Service Advisors with Customer Communication, and Assist as Needed in the department.

What We Offer

• Anthem Blue Cross Medical Insurance
• MetLife Vision and Dental Insurance
• $10k Life Insurance Benefit
• 401k through Empower
• Access to Disability through Aflac
• 1 week’s Vacation after the first year, 2 week’s after two years
• 6 paid Sick days per year
• 6 paid Holidays per year
• Paid Training
• Custom and Competitive Wage Plans
• Career Advancement and Growth Opportunities
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Programs

Responsibilities

• Scheduler Service Appointments
• Answer phones assist customers as required
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite
• Experience with DealerTrack and/or Xtimea plus
• Available to work Full-Time
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance

Who We Are

At Danbury Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Danbury Automotive Groupis absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.