Senior Automotive Service Advisor — Drive Customer Excellence

Danbury Kia; Danbury (CT); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Custom wage/bonus plans

Medical coverage (Anthem Blue Cross)

Vision and Dental coverage (MetLife)

401(k) through NADA Empower

Disability coverage (Aflac)

Paid vacation after year one; 2 weeks

Job summary

Danbury Automotive Group is seeking an Experienced Service Advisor to join our team in Danbury, CT. You will be responsible for communicating with customers, diagnosing vehicle issues, verifying warranty coverage, and preparing accurate repair estimates.

We offer a competitive wage with bonus plans, comprehensive medical and retirement benefits, paid training, and opportunities for career advancement within a high-productivity shop environment.

Qualifications

• 3+ years of service advisor experience
• Stellantis or domestic certification preferred
• High school diploma or equivalent
• Computer fluency—CDK and X-Time experience a plus
• Well-rounded automotive knowledge—technician experience/training a plus
• Clean driver's license
• Quality focus and creative problem-solving abilities
• Above-average estimate skill
• Ability to manage, expedite, and adapt workflow to meet changing needs

Responsibilities

• Communicate effectively and efficiently with customers
• Determine automotive issues
• Verify warranty and service contract coverage
• Develop cost estimates
• Accurately prepare and complete repair orders
• Maintain customer rapport to provide excellent customer service
• Establish impeccable records on all transactions
• Update knowledge through continuing educational opportunities at all levels

Skills

Service advisor experience

Customer service

Problem solving

Budgeting/estimating

Team collaboration

Education

High school diploma or equivalent

Tools

CDK

X-time

Job description

Danbury Automotive Group is seeking an Experienced Service Advisor to join our team in Danbury, CT. You will be responsible for communicating with customers, diagnosing vehicle issues, verifying warranty coverage, and preparing accurate repair estimates.

We offer a competitive wage with bonus plans, comprehensive medical and retirement benefits, paid training, and opportunities for career advancement within a high-productivity shop environment.