Service Scheduler: Customer-Driven Scheduling Pro

Jimmy Jazz; Conshohocken (Montgomery County); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Full-Time Employment

Medical, Dental and Vision

Vacation/Paid Time Off

401(k)

Job summary

Jimmy Jazz is seeking a Service Scheduler responsible for managing and optimizing complex service schedules to ensure efficient deployment of technicians and resources. The role directly impacts customer satisfaction and operational success, contributing to a seamless experience for clients and the service team.

The position requires a high school diploma and at least 1 year in a customer service or administrative role.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a customer service or administrative role preferred.
• Proficiency with scheduling software and office applications.

Responsibilities

• Manages and optimizes daily service schedules using scheduling software.
• Provides outstanding customer service as the primary contact for scheduling inquiries, changes, and cancellations.
• Communicates clearly with customers, field technicians, and internal teams to ensure alignment.
• Applies strong time management to prioritize urgent requests and resolve conflicts.
• Maintains accurate service records and schedules with attention to detail.
• Identifies and resolves scheduling challenges promptly to maintain operational flow.

Skills

scheduling software

customer service

communication skills

time management

organizational skills

problem-solving

attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Jimmy Jazz is seeking a Service Scheduler responsible for managing and optimizing complex service schedules to ensure efficient deployment of technicians and resources. The role directly impacts customer satisfaction and operational success, contributing to a seamless experience for clients and the service team.

The position requires a high school diploma and at least 1 year in a customer service or administrative role.