Customer Success & Scheduling Coordinator

MoboTrex, Inc.; Sacramento (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

JAM Services is seeking a Customer Service Representative to be a key contact for customers from inquiry to job completion. You will coordinate orders with internal teams, resolve questions, and help build lasting relationships in a fast-paced environment.

Based in Livermore, CA, the role requires clear communication, accuracy, and the ability to handle multiple tasks while supporting dispatch, warehouse, and billing teams. Hybrid/office hours may apply to meet project needs.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience required.
• Experience with order entry, scheduling, or dispatch a plus.

Responsibilities

• Serves as a primary point of contact for customers by phone, email, and in person, responding to inquiries promptly and professionally.
• Provides customers with accurate information about JAM’s products and services, including equipment, signage, and job site services.
• Resolves customer questions, concerns, and complaints, escalating complex issues to the appropriate manager or department.
• Follows up with customers to confirm satisfaction and maintain strong, long-term relationships.
• Prepares quotes and enters customer orders accurately in the company’s system.
• Coordinates with dispatch, the warehouse, and field crews to schedule deliveries, pickups, and job setups.
• Verifies job details, including site location, contact information, and any permit requirements, before work is scheduled.
• Communicates schedule changes, delays, and job status updates to customers in a timely manner.
• Maintains accurate customer records, order history, and communication logs.
• Prepares and processes job paperwork, including work orders, delivery tickets, and change orders.
• Assists with gathering documentation needed for billing.
• Supports office and operations staff during peak periods.
• Performs other administrative duties as assigned.

Skills

Clear communication

Problem solving

Attention to detail

Microsoft Office

Google apps

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office Suite

Google Applications

Job description

JAM Services is seeking a Customer Service Representative to be a key contact for customers from inquiry to job completion. You will coordinate orders with internal teams, resolve questions, and help build lasting relationships in a fast-paced environment.

Based in Livermore, CA, the role requires clear communication, accuracy, and the ability to handle multiple tasks while supporting dispatch, warehouse, and billing teams. Hybrid/office hours may apply to meet project needs.