Service Scheduler & Customer Care Pro

Schumacher Automotive Group; West Palm Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Schumacher Automotive Group in West Palm Beach, FL, is seeking a CQD Scheduler to serve as the frontline liaison for service-related communications and appointment coordination. You will work in a structured call environment, handling inbound and outbound calls and using dealership scheduling tools to ensure an efficient service experience.

The ideal candidate thrives on service excellence, demonstrates strong communication and organization, and participates in Schumacher University training and

Qualifications

• Experience in a call center, customer service, or dealership environment preferred.
• Clear, professional phone presence and excellent verbal communication.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Proficient with dealership scheduling/CRM tools (CDK, Xtime, Reynolds).

Responsibilities

• Answer inbound service calls promptly and professionally using guides.
• Assist customers with service appointments, maintenance, recalls, and procedures.
• Book appointments based on Advisor availability and shop capacity using scheduling tools.
• Gather vehicle and customer information before appointments.
• Make outbound calls to schedule maintenance and recalls using scripts.
• Reminders to confirm next-day appointments and reduce no-shows.
• Support revenue campaigns with the Service Manager or Marketing team.
• Deliver excellent customer service and promote dealership image.
• Follow up to resolve scheduling conflicts and concerns promptly.
• Update CRM/DMS records for scheduling activity.
• Collaborate with Advisors, technicians, and BDC to align scheduling with capacity.
• Maintain knowledge of services, promotions, and manufacturer programs.
• Monitor calendar and alert if changes or add-ons arise.
• Maintain logs and reports; participate in Schumacher University training.
• Stay informed on trends in customer service and scheduling for improvement.
• Demonstrate growth mindset and regular self-evaluation.
• Additional duties as requested by management.

Skills

Call center experience

Verbal communication

Multi-tasking

Team player

Education

High school diploma or equivalent

Business/communications/customer service coursework

Tools

CDK

Xtime

Reynolds CRM tools

Job description

Schumacher Automotive Group in West Palm Beach, FL, is seeking a CQD Scheduler to serve as the frontline liaison for service-related communications and appointment coordination. You will work in a structured call environment, handling inbound and outbound calls and using dealership scheduling tools to ensure an efficient service experience.

The ideal candidate thrives on service excellence, demonstrates strong communication and organization, and participates in Schumacher University training and