Inbound Service Scheduler — Customer Experience Pro

Schumacher Auto Group Inc; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Schumacher Auto Group Inc. is seeking a CQD Scheduler to act as the frontline liaison between the dealership and clients, managing inbound/outbound calls and coordinating service appointments. The role requires documenting customer and vehicle information accurately and collaborating with Service Advisors to align scheduling with capacity.

The candidate should be service-driven, upbeat, and capable of using dealership CRMs to ensure a seamless service experience and high customer satisfaction.

Qualifications

• Experience in a call center, customer service, or dealership environment is preferred.
• Excellent verbal communication and a warm, professional phone presence.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Proficiency with dealership scheduling/CRM tools (CDK, Xtime, Reynolds).

Responsibilities

• Answer inbound service calls promptly and professionally using call guides.
• Book appointments based on advisor availability and shop capacity.
• Document customer and vehicle information accurately in CRM/DMS.
• Make proactive outbound calls for maintenance, recalls, and declined services.
• Conduct reminder calls to confirm next-day appointments and reduce no-shows.
• Collaborate with Service Advisors, technicians, and the BDC to align scheduling with capacity.

Skills

Call center experience

Customer service

Verbal communication

Organizational skills

Scheduling tools

CRM tools (CDK, Xtime, Reynolds)

Education

High school diploma

Tools

CDK

Xtime

Reynolds

Job description

Schumacher Auto Group Inc. is seeking a CQD Scheduler to act as the frontline liaison between the dealership and clients, managing inbound/outbound calls and coordinating service appointments. The role requires documenting customer and vehicle information accurately and collaborating with Service Advisors to align scheduling with capacity.

The candidate should be service-driven, upbeat, and capable of using dealership CRMs to ensure a seamless service experience and high customer satisfaction.