Outbound Scheduler: Service Appointment Pro

Schumacher Auto Group Inc; West Palm Beach (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Schumacher Auto Group in West Palm Beach is seeking a Full-Time Outbound Scheduler to respond to customer inquiries and help the dealership realize maximum profit potential. You will manage outbound and inbound calls, set service appointments, and maintain courteous, solution-focused interactions with clients.

The role requires a High School diploma or equivalent, strong English reading/comprehension, and the ability to multitask with a positive attitude. A valid driver's license is also needed.

Qualifications

• High School diploma or equivalent required.
• Experience in quality customer service preferred.
• Ability to read and comprehend written instructions in English.

Responsibilities

• Handles a high volume of outbound calls and texts to clients in a professional manner.
• Calls to set appointments for service due/recalls/declined services.
• Handles inbound calls with a warm, friendly approach and schedules appointments.
• Checks voicemail and returns calls promptly.
• Reports customer complaints to the Manager.
• Responds well to coaching and training; attends brand webinars.
• Sit and speak at a desk for long periods; other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

English proficiency

Education

High School diploma or equivalent

Job description

Schumacher Auto Group in West Palm Beach is seeking a Full-Time Outbound Scheduler to respond to customer inquiries and help the dealership realize maximum profit potential. You will manage outbound and inbound calls, set service appointments, and maintain courteous, solution-focused interactions with clients.

The role requires a High School diploma or equivalent, strong English reading/comprehension, and the ability to multitask with a positive attitude. A valid driver's license is also needed.