Outbound Scheduler

Schumacher Auto Group Inc; West Palm Beach (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Schumacher Auto Group in West Palm Beach is seeking a Full-Time Outbound Scheduler to respond to customer inquiries and help the dealership realize maximum profit potential. You will manage outbound and inbound calls, set service appointments, and maintain courteous, solution-focused interactions with clients.

The role requires a High School diploma or equivalent, strong English reading/comprehension, and the ability to multitask with a positive attitude. A valid driver's license is also needed.

Qualifications

• High School diploma or equivalent required.
• Experience in quality customer service preferred.
• Ability to read and comprehend written instructions in English.

Responsibilities

• Handles a high volume of outbound calls and texts to clients in a professional manner.
• Calls to set appointments for service due/recalls/declined services.
• Handles inbound calls with a warm, friendly approach and schedules appointments.
• Checks voicemail and returns calls promptly.
• Reports customer complaints to the Manager.
• Responds well to coaching and training; attends brand webinars.
• Sit and speak at a desk for long periods; other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

English proficiency

Education

High School diploma or equivalent

Job description

Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Outbound Scheduler! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Customer Quality Department Outbound Scheduler responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.Essential Job ResponsibilitiesHandles a high volume of outbound calls and texts to clients in a professional and upbeat manner.Calls to set appointments for service due/recalls/declined services.Handles inbound calls in a warm and friendly manner while answering client questions and or scheduling appointments.Checks voicemail messages regularly and return customer calls promptly.Reports customer complaints immediately to Manager.Responds well to coaching and supervisionAttend brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.The outbound scheduler can expect to long periods of sitting and speaking on the phone at one station.Other duties as assigned by supervisor.Essential job requirementsHigh School diploma or equivalent.Experience providing quality customer service.Ability to read and comprehend written instructions and information in English.Able to work independently, multitask and manage time efficiently.Excellent communicator to support relationships with all staff, clients, visitors.Attention to detail.Positive attitude.Strong work ethic.A valid driver's license.Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.About Schumacher Automotive GroupSchumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.