Service Coordinator & Dispatch Specialist

ENFRA Solutions; Pasadena (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

ENFRA is seeking a Service Coordinator in Pasadena, CA to schedule and route all service calls and maintain meticulous records. The role inputs billing for services and makes collections calls, ensuring accurate documentation and timely customer service.

The ideal candidate will manage technician time tracking, assist in onboarding, process vendor invoices, open purchase orders, and coordinate communications with customers and vendors while maintaining a high level of accuracy in a fast-paced

Qualifications

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Responsibilities

• Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.
• Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
• Assists in coding and approvals of vendor invoices.
• Opens and tracks purchase order requests.
• Collection of associated documentation for processing customer and vendor system set-up
• Dispatching/routing multiple service technicians.
• Verifying job completion and accuracy of technician notes.
• Inbound/outbound phone calls.
• Scheduling service repairs and routine maintenance visits.
• Processes and issues monthly maintenance invoices.
• Makes collection calls for past-due invoices on a weekly basis.
• Provides outstanding customer service to our customers.
• Data entry and various administrative tasks.

Skills

Time management

Communication (verbal & written)

Teamwork

Detail-oriented

Multitasking

Job description

ENFRA is seeking a Service Coordinator in Pasadena, CA to schedule and route all service calls and maintain meticulous records. The role inputs billing for services and makes collections calls, ensuring accurate documentation and timely customer service.

The ideal candidate will manage technician time tracking, assist in onboarding, process vendor invoices, open purchase orders, and coordinate communications with customers and vendors while maintaining a high level of accuracy in a fast-paced