Service Scheduler & Admin Support - Client Care

SuperHero Fire Protection,LLC.; Nashville (TN); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

SuperHero Fire Protection, LLC. in Nashville seeks a Service Department Coordinator to support administrative and operational tasks ensuring efficient service delivery.

You will handle customer inquiries, schedule service appointments, maintain records, assist with invoicing and parts ordering, and liaise with technicians and other departments to keep customers informed and services on track.

Formación

• High school diploma or equivalent; additional education in business administration or related field is advantageous.
• Typically 2–3 years in a customer service or administrative role in a service-oriented environment.
• Familiarity with service scheduling software, CRM systems, or related tools is beneficial.

Responsabilidades

• Serve as the primary point of contact for customer inquiries and service requests.
• Coordinate service appointments and schedule technicians based on availability and workload.
• Maintain records of service requests, work orders, and customer interactions.
• Prepare and process service invoices, purchase orders, and other administrative documents.
• Assist in inventory management and ordering of parts or supplies for service operations.
• Liaise between customers, service technicians, and other departments to ensure seamless service delivery.
• Coordinate with external vendors or contractors for specialized services or repairs.
• Communicate service updates, changes, or issues to relevant stakeholders in a timely manner.
• Monitor service delivery against SLAs and quality standards; conduct quality checks on completed service jobs.

Conocimientos

Organizational skills

Multitasking

Verbal and written communication

Customer service excellence

Proactive problem solving

Educación

High school diploma

Herramientas

Scheduling software

CRM systems

MS Office (Word, Excel, Outlook)

Descripción del empleo

SuperHero Fire Protection, LLC. in Nashville seeks a Service Department Coordinator to support administrative and operational tasks ensuring efficient service delivery.

You will handle customer inquiries, schedule service appointments, maintain records, assist with invoicing and parts ordering, and liaise with technicians and other departments to keep customers informed and services on track.