Service Administrator

ADP, Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

ADP, Inc. in Nashville, TN is seeking a Service Administrator to provide essential administrative support to the service department, handling billing, purchasing, warranty, and records with accuracy.

This role is based in our Nashville office and contributes to smooth service operations in a fast-paced environment. The role emphasizes organized documentation, data entry, and collaboration with internal teams, vendors, and customers to maintain efficient service operations and high-quality

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process service billing and invoices accurately and in a timely manner.
• Create, track, and maintain purchase orders.
• Coordinate parts ordering, receiving, and related documentation.
• Submit warranty claims and follow up to ensure timely resolution and reimbursement.
• Maintain service records, files, and administrative documentation.
• Support service department operations through data entry, reporting, and general office administration.
• Communicate effectively with internal teams, vendors, and customers regarding service-related matters.
• Ensure all records and transactions are documented and maintained according to company procedures.
• Assist with special projects and additional administrative duties as assigned.

Skills

Organizational skills

Multitasking

Written & verbal communication

Teamwork & independence

Tools

Microsoft Word

Microsoft Excel

Job description

The Service Administrator provides essential administrative support to the service department, ensuring accurate processing of service-related documentation, billing, purchasing, and warranty activities. This role is responsible for maintaining organized records, supporting day-to-day service operations, and helping the team deliver excellent customer service in a fast-paced environment. This role is based out of our Nashville, TN office.

Key Responsibilities

• Process service billing and invoices accurately and in a timely manner.
• Create, track, and maintain purchase orders.
• Coordinate parts ordering, receiving, and related documentation.
• Submit warranty claims and follow up to ensure timely resolution and reimbursement.
• Maintain service records, files, and administrative documentation.
• Support service department operations through data entry, reporting, and general office administration.
• Communicate effectively with internal teams, vendors, and customers regarding service-related matters.
• Ensure all records and transactions are documented and maintained according to company procedures.
• Assist with special projects and additional administrative duties as assigned.

Qualifications

Required

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Preferred

• Experience in a service, operations, or administrative support role.
• Experience working with SaaS platforms, service-management software, or ERP systems.
• Knowledge of service billing, purchase orders, inventory tracking, or warranty administration.
• Organization and time management
• Accuracy and data management
• Problem-solving skills
• Initiative and accountability
• Collaboration and teamwork

Working Conditions

• Office-based position located in Nashville.
• Standard business hours.
• Frequent use of computers, phones, and office software applications.

This role is ideal for a highly organized professional who enjoys supporting service operations and ensuring administrative processes are completed accurately and efficiently.