Service Billing & Operations Administrator

CIS Industries; Nashville (TN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

CIS Industries in Nashville, TN is seeking a detail-oriented Service Administrator to support the service department. You will process service billing, create and track purchase orders, manage warranty claims, and maintain meticulous service records.

The role requires strong communication and organizational skills in a fast-paced office environment. Based in our Nashville office, you will collaborate with internal teams and vendors, handle data entry and reporting, and assist with special

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process service billing and invoices accurately and in a timely manner.
• Create, track, and maintain purchase orders.
• Coordinate parts ordering, receiving, and related documentation.
• Submit warranty claims and follow up to ensure timely resolution and reimbursement.
• Maintain service records, files, and administrative documentation.
• Support service department operations through data entry, reporting, and general office administration.
• Communicate effectively with internal teams, vendors, and customers regarding service-related matters.
• Ensure all records and transactions are documented and maintained according to company procedures.
• Assist with special projects and additional administrative duties as assigned.

Skills

Organizational skills

Multitasking

MS Word

MS Excel

Written communication

Verbal communication

Teamwork

Job description

The Service Administrator provides essential administrative support to the service department, ensuring accurate processing of service-related documentation, billing, purchasing, and warranty activities. This role is responsible for maintaining organized records, supporting day-to-day service operations, and helping the team deliver excellent customer service in a fast-paced environment. This role is based out of our Nashville, TN office.

Key Responsibilities

• Process service billing and invoices accurately and in a timely manner.
• Create, track, and maintain purchase orders.
• Coordinate parts ordering, receiving, and related documentation.
• Submit warranty claims and follow up to ensure timely resolution and reimbursement.
• Maintain service records, files, and administrative documentation.
• Support service department operations through data entry, reporting, and general office administration.
• Communicate effectively with internal teams, vendors, and customers regarding service-related matters.
• Ensure all records and transactions are documented and maintained according to company procedures.
• Assist with special projects and additional administrative duties as assigned.

Qualifications

Required

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Preferred

• Experience in a service, operations, or administrative support role.
• Experience working with SaaS platforms, service-management software, or ERP systems.
• Knowledge of service billing, purchase orders, inventory tracking, or warranty administration.
• Organization and time management
• Accuracy and data management
• Problem-solving skills
• Initiative and accountability
• Collaboration and teamwork

Working Conditions

• Office-based position located in Nashville.
• Standard business hours.
• Frequent use of computers, phones, and office software applications.

This role is ideal for a highly organized professional who enjoys supporting service operations and ensuring administrative processes are completed accurately and efficiently.