Field Service Coordinator — Customer Care & Dispatch

Windsor America; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Paid time off & holidays

401(k) with company match

Life and disability insurance

Training and growth opportunities

Team environment

Job summary

Garage Door Services in Nashville is seeking a Service Coordinator to keep customers informed, move service requests forward, and support field teams in a fast-paced environment. You will enter tickets and orders, communicate professionally with customers and technicians, and help resolve issues in real time.

The role requires on-site availability and strong data-entry skills. We value dependable attendance, attention to detail, and your ability to follow processes.

Qualifications

• 1 to 2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional service or field service environment
• Strong computer and data entry skills
• Ability to type 50 to 60 words per minute with accuracy
• Clear and professional phone, email, and written communication skills
• Strong organization and attention to detail
• Dependable attendance and the ability to follow established processes
• Reliable transportation since this is an on site position

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information
• Communicate professionally with customers, builders, technicians, and team members
• Help resolve customer and service issues in real time
• Determine whether an issue involves our team, another trade, or a third party
• Keep customers informed and clearly explain next steps
• Support technicians and field service operations with accurate information
• Maintain detailed notes and documentation
• Help keep service requests moving from start to finish while protecting customer trust and company interests

Skills

Data entry

Typing speed

Communication

Organization

Attendance

Transportation

Job description

Garage Door Services in Nashville is seeking a Service Coordinator to keep customers informed, move service requests forward, and support field teams in a fast-paced environment. You will enter tickets and orders, communicate professionally with customers and technicians, and help resolve issues in real time.

The role requires on-site availability and strong data-entry skills. We value dependable attendance, attention to detail, and your ability to follow processes.