Field Service Coordinator: Smooth Dispatch & Customer Care

Garage Door Services; La Vergne (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO and holidays

401(k) match

Life insurance

Growth opportunities

Team environment

Job summary

Garage Door Services in Nashville area is seeking a Service Coordinator to keep customers informed, move service requests forward, and support field teams. The role rewards organization, problem-solving, and on-site coordination with a service-based environment.

Two years of relevant experience, strong data entry and communication skills, and dependable attendance are required to help move issues toward solutions and maintain customer trust.

Qualifications

• 1–2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional service or field service environment
• Strong computer and data entry skills
• Ability to type 50 to 60 words per minute with accuracy
• Clear and professional phone, email, and written communication skills
• Strong organization and attention to detail
• Dependable attendance and ability to follow established processes
• Reliable transportation since this is an on-site position

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information
• Communicate professionally with customers, builders, technicians, and team members
• Help resolve customer and service issues in real time
• Determine whether an issue involves our team, another trade, or a third party
• Keep customers informed and clearly explain next steps
• Support technicians and field service operations with accurate information
• Maintain detailed notes and documentation
• Help keep service requests moving from start to finish while protecting customer trust and company interests

Skills

Customer service

Data entry

Typing 50–60 WPM

Phone communication

Written communication

Organizational skills

On-site availability

Job description

Garage Door Services in Nashville area is seeking a Service Coordinator to keep customers informed, move service requests forward, and support field teams. The role rewards organization, problem-solving, and on-site coordination with a service-based environment.

Two years of relevant experience, strong data entry and communication skills, and dependable attendance are required to help move issues toward solutions and maintain customer trust.