Service Sales & Operations Leader (Houston)

Otis Elevator Co.; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical/dental/vision

Paid vacation and holidays

Paid sick leave

Job summary

Otis Elevator Co. in Houston seeks a collaborative leader to bridge Service Operations and Service Sales, influencing performance, customer satisfaction, and team engagement in a major market.

You will oversee operations, partner with sales, and drive safety-focused initiatives to deliver reliable service. The role emphasizes strong people leadership, cross-functional collaboration, and a proven track record of delivering results in complex environments.

Qualifications

• Bachelor’s degree or equivalent combination of education and leadership experience.
• 5+ years of experience leading service, field, construction, industrial, or operations teams.
• Proven ability to lead teams and build credibility through strong people leadership.
• Strong business acumen with the ability to balance operational, customer, and financial priorities.
• Excellent communication and relationship-building capabilities.
• Ability to influence stakeholders and drive alignment across multiple groups.
• Commitment to continuous improvement and safety leadership.
• Experience leading service, operations, industrial, construction, manufacturing, or related teams.
• Elevator industry knowledge is highly preferred, but we also welcome leaders from adjacent industries who are eager to learn and grow.

Responsibilities

• Lead service operations to ensure customer commitments are delivered safely, efficiently, and on schedule.
• Coach and support supervisors, service sales representatives, and business development professionals.
• Partner with sales and field teams to identify opportunities for growth and customer retention.
• Build strong relationships with customers and serve as a senior point of escalation when needed.
• Review operational and financial performance and implement improvement plans.
• Conduct field visits and promote a strong safety-first culture.
• Support strategic initiatives that improve productivity, communication, and customer satisfaction.
• Provide leadership for operational and commercial teams across the Houston Territory.
• Drive profitability, growth, and overall business performance.
• Strengthen collaboration between Sales and Operations to achieve shared objectives.
• Develop talent and build a high-performing, accountable team culture.
• Improve customer loyalty through consistent service delivery and relationship management.
• Ensure compliance with safety, quality, and company standards.
• Support long-term business planning and operational improvements.

Skills

People leadership

Service operations leadership

Service sales

Customer relationship management

Communication

Safety leadership

Education

Bachelor’s degree

Job description

Otis Elevator Co. in Houston seeks a collaborative leader to bridge Service Operations and Service Sales, influencing performance, customer satisfaction, and team engagement in a major market.

You will oversee operations, partner with sales, and drive safety-focused initiatives to deliver reliable service. The role emphasizes strong people leadership, cross-functional collaboration, and a proven track record of delivering results in complex environments.