Sr Manager, Houston Service Sales & Ops

Otis Elevator Co.; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical/dental/vision

Paid vacation and holidays

Paid sick leave

Job summary

Otis Elevator Co. in Houston seeks a collaborative leader to bridge Service Operations and Service Sales, influencing performance, customer satisfaction, and team engagement in a major market.

You will oversee operations, partner with sales, and drive safety-focused initiatives to deliver reliable service. The role emphasizes strong people leadership, cross-functional collaboration, and a proven track record of delivering results in complex environments.

Qualifications

• Bachelor’s degree or equivalent combination of education and leadership experience.
• 5+ years of experience leading service, field, construction, industrial, or operations teams.
• Proven ability to lead teams and build credibility through strong people leadership.
• Strong business acumen with the ability to balance operational, customer, and financial priorities.
• Excellent communication and relationship-building capabilities.
• Ability to influence stakeholders and drive alignment across multiple groups.
• Commitment to continuous improvement and safety leadership.
• Experience leading service, operations, industrial, construction, manufacturing, or related teams.
• Elevator industry knowledge is highly preferred, but we also welcome leaders from adjacent industries who are eager to learn and grow.

Responsibilities

• Lead service operations to ensure customer commitments are delivered safely, efficiently, and on schedule.
• Coach and support supervisors, service sales representatives, and business development professionals.
• Partner with sales and field teams to identify opportunities for growth and customer retention.
• Build strong relationships with customers and serve as a senior point of escalation when needed.
• Review operational and financial performance and implement improvement plans.
• Conduct field visits and promote a strong safety-first culture.
• Support strategic initiatives that improve productivity, communication, and customer satisfaction.
• Provide leadership for operational and commercial teams across the Houston Territory.
• Drive profitability, growth, and overall business performance.
• Strengthen collaboration between Sales and Operations to achieve shared objectives.
• Develop talent and build a high-performing, accountable team culture.
• Improve customer loyalty through consistent service delivery and relationship management.
• Ensure compliance with safety, quality, and company standards.
• Support long-term business planning and operational improvements.

Skills

People leadership

Service operations leadership

Service sales

Customer relationship management

Communication

Safety leadership

Education

Bachelor’s degree

Job description

Date Posted:

2026-09-15

Country:

United States of America

Location:

OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

At Otis, we’re looking for a collaborative and commercially minded leader to help drive the success of our Houston Territory. This unique leadership role bridges both Service Operations and Service Sales, creating an opportunity to influence business performance, customer satisfaction, and team engagement across one of our most important markets.

You’ll lead teams, strengthen collaboration across functions, and help shape the future of the business while delivering exceptional results for customers and employees alike. This role offers the opportunity to make a meaningful impact and grow your career with a global market leader.

On a Typical Day You Will

• Lead service operations to ensure customer commitments are delivered safely, efficiently, and on schedule
• Coach and support supervisors, service sales representatives, and business development professionals
• Partner with sales and field teams to identify opportunities for growth and customer retention
• Build strong relationships with customers and serve as a senior point of escalation when needed
• Review operational and financial performance and implement improvement plans
• Conduct field visits and promote a strong safety-first culture
• Support strategic initiatives that improve productivity, communication, and customer satisfaction

Responsibilities

• Provide leadership for operational and commercial teams across the Houston Territory
• Drive profitability, growth, and overall business performance
• Strengthen collaboration between Sales and Operations to achieve shared objectives
• Develop talent and build a high-performing, accountable team culture
• Improve customer loyalty through consistent service delivery and relationship management
• Ensure compliance with safety, quality, and company standards
• Support long-term business planning and operational improvements

What You Will Need to Be Successful

• Bachelor’s degree or equivalent combination of education and leadership experience.
• 5+ years of experience leading service, field, construction, industrial, or operations teams.
• Proven ability to lead teams and build credibility through strong people leadership
• Strong business acumen with the ability to balance operational, customer, and financial priorities
• Confidence navigating customer conversations and resolving complex challenges
• Excellent communication and relationship-building capabilities
• Ability to influence stakeholders and drive alignment across multiple groups
• Commitment to continuous improvement and safety leadership
• Experience leading service, operations, industrial, construction, manufacturing, or related teams
• Elevator industry knowledge is highly preferred, but we also welcome leaders from adjacent industries who are eager to learn and grow

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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