Sr Manager, Houston Service Sales & Ops

Otis SE; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision coverage

Paid vacation & holidays

Paid sick leave

Life and disability insurance

Tuition reimbursement

Job summary

Otis SE in Houston is seeking a collaborative and commercially minded leader to drive service operations and service sales across the Houston Territory. You will lead teams, align cross-functional partners, and deliver safe, reliable service while strengthening customer relationships and market share.

The role requires 5+ years of leadership in service, field, or operations, a bachelor's degree, and strong business acumen.

Qualifications

• 5+ years leading service, field, construction, industrial, or operations teams.
• Strong people leadership with credibility and influence across multiple groups.
• Excellent communication and relationship-building capabilities.

Responsibilities

• Lead service operations for the Houston Territory to meet commitments safely and on schedule.
• Coach and support supervisors, service sales reps, and business development peers.
• Collaborate with sales and field teams to identify growth and retention opportunities.
• Build strong customer relationships and act as a senior escalation point when needed.
• Review performance and implement improvement plans across operations and finance.
• Promote a safety-first culture through field visits and leadership.
• Support strategic initiatives to improve productivity and customer satisfaction.

Skills

People leadership

Operations leadership

Strategic planning

Stakeholder management

Communication

Safety leadership

Education

Bachelor's degree or equivalent

Job description

Date Posted: 2026-09-15 Country: United States of America Location: OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? At Otis, we're looking for a collaborative and commercially minded leader to help drive the success of our Houston Territory. This unique leadership role bridges both Service Operations and Service Sales, creating an opportunity to influence business performance, customer satisfaction, and team engagement across one of our most important markets. You'll lead teams, strengthen collaboration across functions, and help shape the future of the business while delivering exceptional results for customers and employees alike. This role offers the opportunity to make a meaningful impact and grow your career with a global market leader.

On a Typical Day

• You Will Lead service operations to ensure customer commitments are delivered safely, efficiently, and on schedule
• Coach and support supervisors, service sales representatives, and business development professionals
• Partner with sales and field teams to identify opportunities for growth and customer retention
• Build strong relationships with customers and serve as a senior point of escalation when needed
• Review operational and financial performance and implement improvement plans
• Conduct field visits and promote a strong safety-first culture
• Support strategic initiatives that improve productivity, communication, and customer satisfaction

Responsibilities

• Provide leadership for operational and commercial teams across the Houston Territory
• Drive profitability, growth, and overall business performance
• Strengthen collaboration between Sales and Operations to achieve shared objectives
• Develop talent and build a high-performing, accountable team culture
• Improve customer loyalty through consistent service delivery and relationship management
• Ensure compliance with safety, quality, and company standards
• Support long-term business planning and operational improvements

What You Will Need to Be Successful

• Bachelor’s degree or equivalent combination of education and leadership experience.
• 5+ years of experience leading service, field, construction, industrial, or operations teams.
• Proven ability to lead teams and build credibility through strong people leadership
• Strong business acumen with the ability to balance operational, customer, and financial priorities
• Confidence navigating customer conversations and resolving complex challenges
• Excellent communication and relationship-building capabilities
• Ability to influence stakeholders and drive alignment across multiple groups
• Commitment to continuous improvement and safety leadership
• Experience leading service, operations, industrial, construction, manufacturing, or related teams
• Elevator industry knowledge is highly preferred, but we also welcome leaders from adjacent industries who are eager to learn and grow

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program