Service Sales & Ops Leader — Houston Growth & Safety

Otis; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive medical, dental and vis

Three weeks paid vacation and paid 회사

Paid sick leave

Life insurance and disability coverage

Tuition reimbursement program

Employee Scholar Program

Parental leave

Job summary

Otis Elevator is seeking a Sr Manager to lead the Houston Service Sales & Ops, bridging both Service Operations and Service Sales to drive performance, customer satisfaction, and team engagement in a key market.

Leaders will guide teams, foster cross-functional collaboration, and shape the future of the business while delivering results for customers and employees in a global market leader.

Qualifications

• Bachelor’s degree or equivalent combination of education and leadership experience.

Responsibilities

• Lead service operations to ensure customer commitments are delivered safely, efficiently, and on schedule.
• Coach and support supervisors, service sales representatives, and business development professionals.
• Partner with sales and field teams to identify opportunities for growth and customer retention.
• Build strong relationships with customers and serve as a senior point of escalation when needed.
• Review operational and financial performance and implement improvement plans.
• Conduct field visits and promote a strong safety-first culture.
• Support strategic initiatives that improve productivity, communication, and customer satisfaction.
• Provide leadership for operational and commercial teams across the Houston Territory.
• Drive profitability, growth, and overall business performance.
• Strengthen collaboration between Sales and Operations to achieve shared objectives.
• Develop talent and build a high-performing, accountable team culture.
• Improve customer loyalty through consistent service delivery and relationship management.
• Ensure compliance with safety, quality, and company standards.
• Support long-term business planning and operational improvements.

Education

Bachelor’s degree or equivalent

Job description

Otis Elevator is seeking a Sr Manager to lead the Houston Service Sales & Ops, bridging both Service Operations and Service Sales to drive performance, customer satisfaction, and team engagement in a key market.

Leaders will guide teams, foster cross-functional collaboration, and shape the future of the business while delivering results for customers and employees in a global market leader.