Service Representative

Sofive; Upland (CA); On-site; USD 19,207 - 27,355; Part time

Job summary

Sofive Soccer Centers in Upland, CA is seeking a Service Representative to deliver excellent customer service and administrative support. The role includes maintaining strong relationships with patrons, and handling inquiries and bookings effectively.

The ideal candidate has a passion for soccer, excellent communication skills, and is available to work weekends. Join our team and help create memorable experiences for our customers!

Qualifications

• Passion for soccer and commitment to health and wellness.
• Excellent communication skills with diverse personalities.
• Availability to work weekends and holidays.

Responsibilities

• Provide high-level customer service and hospitality.
• Maintain a positive attitude and collaborate with staff.
• Handle inquiries and bookings using computerized systems.
• Provide administrative support for the management team.

Skills

Customer service skills

Communication skills

Problem-solving skills

Proactive attitude

Multitasking ability

Tools

Point-of-sale (POS) systems

Job description

Job Title: Service Representative

Location: Upland, CA

Company: Sofive Soccer Centers

About Us: Sofive Soccer Centers is a modern sport complex dedicated to soccer, featuring multiple small‑sided soccer fields. We are committed to providing an exceptional experience to our customers, combining top‑notch facilities with outstanding service.

Job Description: As a Service Representative, you will serve as the primary point of contact for our customers, delivering quality service and administrative support to our management team. You will engage with customers, provide information on our products and services, drive sales, resolve issues, and maintain positive relationships with patrons.

Responsibilities

• Provide high-level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and work collaboratively with all staff members to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, adhering to cash and stock reconciliation procedures.
• Uphold the aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for the management team, including word processing, coordinating reception paperwork, and database maintenance.
• Perform other duties as necessary, compatible with the position's nature.

Qualifications

• Passion and knowledge about the soccer industry, with a personal commitment to health and wellness.
• Ability to prioritize and multitask in a fast‑paced environment.
• Proactive approach to tasks and duties, capable of working independently.
• Excellent communication skills and ability to work with diverse personalities.
• Strong customer service and problem‑solving skills.
• Positive, can‑do attitude with a friendly and professional demeanor.
• Availability to work weekends, holidays, and some evening shifts.
• Experience with point‑of‑sale (POS) systems is a plus.
• Prior retail experience is a plus.
• $16.90/hr

If you're passionate about soccer and dedicated to providing exceptional service, we encourage you to apply for the Service Representative position at Sofive Soccer Centers. Join our team and be a part of creating memorable experiences for our customers. Apply now!

Compensation details: $16.90 hourly wage