Service Representative

Sofive Soccer Centers; Upland (CA); On-site; USD 19,207 - 27,355; Full time

Job summary

Sofive Soccer Centers in Upland, CA, is seeking a passionate Service Representative to be the primary point of contact for customers. You will deliver exceptional service, engage with patrons, and support our management team by handling inquiries, bookings, and administrative tasks.

The ideal candidate should have a love for soccer, excellent communication skills, and the ability to work collaboratively in a fast-paced environment. Availability for weekends and holidays is required, with a starting compensation of $16.90 per hour.

Qualifications

• Passion and knowledge about the soccer industry.
• Ability to prioritize and multitask in a fast‑paced environment.
• Excellent communication skills.

Responsibilities

• Provide high‑level customer service during all operating hours.
• Handle inquiries and bookings using computerized systems.
• Provide administrative support for the management team.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Tools

Point-of-sale (POS) systems

Job description

Job Title

Service Representative

Location

Upland, CA

Company

Sofive Soccer Centers

About Us

Sofive Soccer Centers is a modern sport complex dedicated to soccer, featuring multiple small‑sided soccer fields. We are committed to providing an exceptional experience to our customers, combining top‑notch facilities with outstanding service.

Job Description

As a Service Representative, you will serve as the primary point of contact for our customers, delivering quality service and administrative support to our management team. You will engage with customers, provide information on our products and services, drive sales, resolve issues, and maintain positive relationships with patrons.

Responsibilities

• Provide high‑level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and work collaboratively with all staff members to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, adhering to cash and stock reconciliation procedures.
• Uphold the aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for the management team, including word processing, coordinating reception paperwork, and database maintenance.
• Perform other duties as necessary, compatible with the position's nature.

Qualifications

• Passion and knowledge about the soccer industry, with a personal commitment to health and wellness.
• Ability to prioritize and multitask in a fast‑paced environment.
• Proactive approach to tasks and duties, capable of working independently.
• Excellent communication skills and ability to work with diverse personalities.
• Strong customer service and problem‑solving skills.
• Positive, can‑do attitude with a friendly and professional demeanor.
• Availability to work weekends, holidays, and some evening shifts.
• Experience with point‑of‑sale (POS) systems is a plus.
• Prior retail experience is a plus.
• Minimum compensation: $16.90 per hour.

How to Apply

If you're passionate about soccer and dedicated to providing exceptional service, we encourage you to apply for the Service Representative position at Sofive Soccer Centers.