Soccer Center Customer Experience Associate

Sofive Soccer Centers; Orlando (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Sofive Soccer Centers is hiring a Service Representative to be the primary contact for customers, delivering high-quality service and administrative support to the management team. You will engage with customers, provide information on products and services, drive sales, resolve issues, and foster positive relationships.

Responsibilities include delivering top-tier service during all operating hours, managing inquiries and bookings, maintaining POS accuracy, and supporting reception and

Qualifications

• Passion for soccer and health/wellness.
• Ability to prioritize and multitask in a fast-paced environment.
• Proactive approach to tasks and duties, able to work independently.
• Excellent communication skills with diverse personalities.
• Strong customer service and problem-solving abilities.
• Positive, friendly, professional demeanor.
• Availability to work weekends, holidays, and some evenings.
• Experience with point-of-sale (POS) systems is a plus.
• Prior retail experience is a plus.
• $14 / hr (stated in job ad)

Responsibilities

• Provide high-level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and collaborate with staff to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, adhering to cash and stock reconciliation procedures.
• Uphold the aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for the management team, including word processing, coordinating reception paperwork, and database maintenance.
• Perform other duties as necessary, compatible with the position's nature.

Skills

Soccer knowledge

Customer service

Communication

Multitasking

Weekend availability

POS experience

Retail experience

Proactive

Job description

Sofive Soccer Centers is hiring a Service Representative to be the primary contact for customers, delivering high-quality service and administrative support to the management team. You will engage with customers, provide information on products and services, drive sales, resolve issues, and foster positive relationships.

Responsibilities include delivering top-tier service during all operating hours, managing inquiries and bookings, maintaining POS accuracy, and supporting reception and