Service Representative

Platinum Coastal Group; Laredo (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Platinum Coastal Group in Texas is seeking an on-site Customer Service Associate to greet and assist customers in person, explaining services and guiding visits.

You will coordinate requests with the onsite team and follow up to ensure a positive customer experience, becoming a friendly face for clients, partners, and community participants.

Qualifications

• Entry-level friendly and personable with ability to start conversations.
• Strong communication and organization skills.
• Willingness to learn and be coachable in a fast-moving environment.
• Related experience from retail, hospitality, or customer service may help.

Responsibilities

• Greet and assist customers in person
• Answer questions and explain services
• Coordinate requests with the onsite team
• Follow up to support a positive customer experience

Skills

customer experience

customer relationship management

work-ethic

Job description

• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

Key areas of responsibility

• Greet and assist customers in person
• Answer questions and explain services
• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer relationship management,work-ethic