Member Services Representative

Platinum Coastal Group; Miami (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level member services liaison to join our on-site team in Miami. You will greet and assist members, answer questions about services, benefits, and activities, and help resolve routine requests while supporting check-in, events, and engagement initiatives.

The role emphasizes face-to-face interaction and strong communication in a fast-moving environment. Transferable experience from retail, hospitality, or other people-facing work is welcome, and you

Qualifications

• Entry-level candidate who is personable, dependable, and comfortable starting conversations in a fast-paced environment.
• Transferable experience from retail, hospitality, or other people-facing work is welcome.

Responsibilities

• Greet and assist members onsite.
• Answer questions about services, benefits, and activities.
• Help resolve routine member requests.
• Support check-in, events and engagement initiatives.

Skills

Customer service

Events

Communication

Entry-level

Job description

• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

Primary Responsibilities

• Greet and assist members onsite
• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: entry-level,customer,events,customer service