Service Representative

Platinum Coastal Group; New York (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site customer service professional in New York. You will greet customers in person, answer questions about services, and coordinate requests with the onsite team to ensure a smooth customer journey.

The role emphasizes face-to-face interaction, a strong work ethic, and professional communication in a fast-moving environment. Prior related experience is helpful but not required; transferable experience from service-oriented roles is welcome.

Qualifications

• Excellent interpersonal and communication skills.
• Willingness to work on-site in a face-to-face role.

Responsibilities

• Greet and assist customers in person.
• Answer questions and explain services.
• Coordinate requests with the appropriate onsite team.
• Follow up to support a positive customer experience.

Skills

Customer experience

Customer relationship management

Work ethic

Job description

• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

Key areas of responsibility

• Greet and assist customers in person
• Answer questions and explain services
• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer relationship management,work-ethic