Service Representative

Platinum Coastal Group; New York (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in the United States seeks an entry-level customer service associate to greet and assist customers in person, answer questions, and explain services. This on-site role centers on face-to-face interaction with customers, clients, and onsite coworkers.

A strong candidate is personable, dependable, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience in retail, hospitality, or other people-facing work may be helpful.

Qualifications

• Entry-level role; transferable experience from retail, hospitality, or other people-facing work may be relevant.

Responsibilities

• Greet and assist customers in person.
• Answer questions and explain services.
• Coordinate requests with the onsite team.
• Follow up to support a positive customer experience.

Job description

Key areas of responsibility

• Greet and assist customers in person
• Answer questions and explain services
• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.