Service Receptionist & Dispatch Specialist

Toyota of Orlando; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Toyota of Orlando is seeking an experienced Service Receptionist to greet visitors and answer phones for the Service department. You will provide information and assistance, manage a multi-line system, and support service operations with a welcoming, professional demeanor.

Key duties include answering calls, data entry, dispatching, and coordinating with various departments. Strong communication, organization, and a customer-first attitude are essential.

Qualifications

• 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment.
• Excellent interpersonal, verbal and written communication skills.
• Knowledge in MS Office Applications (Word, Excel, Outlook).
• Attention to detail.
• Availability to work a flexible schedule, including weekends.
• Professional appearance a must.
• Friendly and courteous disposition.
• Must be a motivated, self-starter.

Responsibilities

• Answer multiple phone lines in a courteous and professional manner.
• Data entry
• Dispatching
• Assist with other administrative duties as needed
• Determine caller’s needs and route to the appropriate department
• Meet and greet visitors
• Determine visitor’s needs and contact the appropriate department
• Assist various departments with special projects as needed
• Ability to provide excellent customer service to all service customers and vendors
• Ability to speak with and handle irate customers in a courteous and professional manner
• Ability to problem solve

Skills

Data entry

Customer service

Communication

Time management

Spanish

Tools

MS Office

MS Word

MS Excel

MS Outlook

Job description

Toyota of Orlando is seeking an experienced Service Receptionist to greet visitors and answer phones for the Service department. You will provide information and assistance, manage a multi-line system, and support service operations with a welcoming, professional demeanor.

Key duties include answering calls, data entry, dispatching, and coordinating with various departments. Strong communication, organization, and a customer-first attitude are essential.