Service Cashier/BDC

Toyota of Orlando; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Toyota of Orlando is seeking an experienced Service Receptionist to greet visitors and answer phones for the Service department. You will provide information and assistance, manage a multi-line system, and support service operations with a welcoming, professional demeanor.

Key duties include answering calls, data entry, dispatching, and coordinating with various departments. Strong communication, organization, and a customer-first attitude are essential.

Qualifications

• 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment.
• Excellent interpersonal, verbal and written communication skills.
• Knowledge in MS Office Applications (Word, Excel, Outlook).
• Attention to detail.
• Availability to work a flexible schedule, including weekends.
• Professional appearance a must.
• Friendly and courteous disposition.
• Must be a motivated, self-starter.

Responsibilities

• Answer multiple phone lines in a courteous and professional manner.
• Data entry
• Dispatching
• Assist with other administrative duties as needed
• Determine caller’s needs and route to the appropriate department
• Meet and greet visitors
• Determine visitor’s needs and contact the appropriate department
• Assist various departments with special projects as needed
• Ability to provide excellent customer service to all service customers and vendors
• Ability to speak with and handle irate customers in a courteous and professional manner
• Ability to problem solve

Skills

Data entry

Customer service

Communication

Time management

Spanish

Tools

MS Office

MS Word

MS Excel

MS Outlook

Job description

• Data entry

We are seeking an experienced and motivated individual to serve customers by answering phones, greeting, welcoming, and assisting for all Service related issues. Successful candidates must have excellent communication skills with a focus on customer satisfaction. The Service Receptionist is the first person to greet visitors both telephonically and in-person in the Service department. The Service Receptionist will answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed.

Job Responsibilities:

• Answer multiple phone lines in a courteous and professional manner
• Data entry
• Dispatching
• Assist with other administrative duties as needed
• Determine caller’s needs and route to the appropriate department
• Meet and greet visitors
• Determine visitor’s needs and contact the appropriate department
• Assist various departments with special projects as needed
• Ability to provide excellent customer service to all service customers and vendors
• Ability to speak with and handle irate customers in a courteous and professional manner
• Ability to problem solve

Requirements:

• Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment
• Excellent interpersonal, verbal and written communication skills
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Attention to detail
• Availability to work a flexible schedule, including weekends.
• Excellent phone etiquette and customer service skills
• Comfortable with answering a multi-line system
• Professional appearance a must
• Friendly and courtesy disposition
• Must be a motivated, self-starter
• Able to work effectively with all departments with limited supervision
• Solid time-management skills
• Bilingual in Spanish.

Competencies:

• Self-starter
• Provide exceptional customer service to both internal and external customers
• Effectively communicate and collaborate with fellow employees
• Ability to multi-task

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.

Toyota of Orlando is proud to be an Equal Opportunity Employer.