Front Desk & Appointment Scheduler — Customer Experience

Central-Florida-Lincoln; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Compensation: $17.00 hour

401(k) with Company Match

Dental insurance

Employee discount

Health insurance

Life insurance

Vision insurance

Paid time off

Many more

Job summary

CentralFlorida Lincoln is seeking a friendly Receptionist/Appointment Setter to join our administrative team in Orlando. You will answer and direct incoming calls, greet customers as they enter the dealership, and schedule service appointments to keep operations running smoothly.

This role requires strong organizational and interpersonal skills, basic knowledge of Microsoft Office, and the ability to communicate effectively with customers and team members.

Qualifications

• Previous Customer Service and administrative experience required.
• Strong organizational skills and interpersonal skills required.
• The ability to communicate effectively with customers and company personnel.
• Basic knowledge of Microsoft Office Products.
• Ability to understand and follow instructions.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Scheduling Service appointments.
• Updating Service customers of their vehicle status.
• Take accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Other duties as assigned.
• Stock in vehicles.
• Maintain cleanliness of the showroom and customer waiting areas.
• Stock the Customer Lounge with snacks and drinks.
• Receipt money as needed.
• Scanning and filing.

Skills

Customer service

Administrative

Organizational skills

Communication

Tools

Microsoft Office

Job description

CentralFlorida Lincoln is seeking a friendly Receptionist/Appointment Setter to join our administrative team in Orlando. You will answer and direct incoming calls, greet customers as they enter the dealership, and schedule service appointments to keep operations running smoothly.

This role requires strong organizational and interpersonal skills, basic knowledge of Microsoft Office, and the ability to communicate effectively with customers and team members.