Service Project Coordinator - Field Operations Lead

Ziegler Caterpillar; Shakopee (MN); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

15 days of PTO

9 paid holidays

401(k) plan with company match

HSA up to $1000 per year

Short-Term Disability Insurance

Long-Term Disability Insurance

FSA & EAP

Paid Parental Leave & Funeral Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler CAT is seeking a Service Support Specialist to lead field service efforts, coordinate repairs, and manage multiple projects to meet customer expectations. The role emphasizes timely, cost-effective project management across teams including contractors, engineers, and service technicians.

The position requires a high school diploma, some college training, and strong communication and MS Office skills. Travel up to 10% may be required.

Qualifications

• High School degree required; 2-year technical college degree preferred.
• Experience with diesel and gas powered engines.
• Electrical and mechanical aptitude including ATS, Switchgear, engine control.
• Project management experience preferred.
• Excellent communication skills.
• Experience with Microsoft Office Suites.

Responsibilities

• Creates quotes for repairs for internal & external customers; includes parts and labor.
• Prepare equipment repair quotes for the sales department with items needed.
• Manage repair projects with contractors, engineers, customers, owners, utility, sales staff and technicians; provide status updates and invoicing.
• Coordinate with field service on repair projects and manage outside resources to meet schedule and budget.
• Adhere to and enforce safety policies on- and off-site.
• Perform site visits to discuss requirements and logistics with customers and partners.

Skills

Communication

Microsoft Office

Leadership Orientation

Conflict Management

Sociability

Project Management

Attention to Detail

Education

High School diploma

2-year technical college degree (preferred)

Tools

Microsoft Office Suites

Job description

Ziegler CAT is seeking a Service Support Specialist to lead field service efforts, coordinate repairs, and manage multiple projects to meet customer expectations. The role emphasizes timely, cost-effective project management across teams including contractors, engineers, and service technicians.

The position requires a high school diploma, some college training, and strong communication and MS Office skills. Travel up to 10% may be required.