Electrical Field Service Lead

Ziegler Inc.

Shakopee (MN)

On-site

USD 74,000 - 111,000

Full time

14 days+

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Benefits offered by this job

Health, Dental, Vision and Life Insur

15 days PTO

9 paid holidays

401(k) plan with company match

HSA (Health Savings Account), employer

Disability Insurance

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler CAT is seeking an experienced Advanced Electrical Services Supervisor to lead a team of technicians supporting customer electrical service needs across industrial, commercial, and utility environments. This role oversees electrical maintenance, troubleshooting, installation, and repair activities while ensuring safe, reliable operations.

The supervisor provides technical leadership, manages daily service operations, and drives safety, performance, and team development.

Qualifications

Associate or technical degree in Electrical Technology or related field preferred; high school diploma/GED required.
5+ years of electrical industry experience with maintenance, troubleshooting, and repair.
3+ years of leadership, supervisory, or team lead experience.
Strong knowledge of electrical safety standards and regulations.
Proficiency with Microsoft Office and digital service management tools.
Excellent communication and customer service skills.
Ability to manage multiple priorities and make sound operational decisions.
Demonstrated commitment to developing high-performing teams and delivering outstanding customer service.

Responsibilities

Lead, supervise, coach, and develop a team of Advanced Electrical Services Technicians.
Provide technical guidance on electrical systems, including power distribution equipment and related infrastructure.
Serve as the primary customer contact, ensuring timely response, effective communication, and issue resolution.
Coordinate service operations, technician scheduling, labor utilization, and resource allocation.
Manage electrical installation, upgrades, maintenance, and capital projects, ensuring schedules, budgets, quality, and safety.
Promote OSHA, NFPA, environmental, and company safety standards while fostering a proactive safety culture.
Support workforce planning through recruiting, onboarding, performance management, and career development.
Monitor operational performance, equipment reliability, and service quality while identifying improvement opportunities.
Collaborate with customers, engineers, contractors, operations teams, and internal stakeholders to deliver effective electrical solutions and maintain customer satisfaction.