Service Support Lead: Projects, Quotes & Field Coordination

Ziegler Cat; Shakopee, Northern (MN, KY); Hybrid; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off (PTO)

Paid holidays

401(k) with company match

Health Savings Account (HSA)

Short-Term and Long-Term Disability

Parental Leave

Fitness membership

Education Assistance

Job summary

Ziegler CAT in Shakopee, MN is seeking a Service Support Specialist to provide leadership and support for the field service team. You will organize, schedule, coordinate, and lead multiple projects to meet customer expectations and stay on budget.

The role requires a high school diploma (technical college preferred), diesel/gas engine experience, electrical/mechanical aptitude, and strong communication. Travel up to 10% may be required, with comprehensive benefits including health, dental,

Qualifications

• High School degree required.
• 2-year technical college degree preferred.
• Diesel and gas engines experience required.
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required.
• Project management experience preferred.
• Excellent communication skills.
• Experience in Microsoft Office Suites.

Responsibilities

• Creates quotes for repairs for power generation equipment and related systems.
• Enter parts, labor, and miscellaneous items on quotes.
• Coordinates procedures with contractors, engineers, customers, owners, utility company, sales staff and service technicians; provide status updates.
• Coordinates field service projects and manages outside resources to meet deadlines and budgets.
• Adheres to safety policies on- and off-site.
• Assist with meetings to discuss project requirements and logistics when needed.
• Responds promptly to phone calls or emails.
• Works cooperatively with team and leadership.

Skills

Diesel engines experience

Gas engines experience

Electrical aptitude

Mechanical aptitude

ATS knowledge

Switchgear knowledge

Engine control

Project management

Communication skills

Microsoft Office Suites

Education

High School diploma

2-year technical college degree

Job description

Ziegler CAT in Shakopee, MN is seeking a Service Support Specialist to provide leadership and support for the field service team. You will organize, schedule, coordinate, and lead multiple projects to meet customer expectations and stay on budget.

The role requires a high school diploma (technical college preferred), diesel/gas engine experience, electrical/mechanical aptitude, and strong communication. Travel up to 10% may be required, with comprehensive benefits including health, dental,