AG Field Service Technician

Ziegler Caterpillar; Emmetsburg (IA); On-site; USD 52,348 - 70,257; Full time

Benefits offered by this job

Health, dental, and vision insurance

15 days of PTO

401(k) plan with company contribution

Job summary

Ziegler Caterpillar is looking for a full-time Field Service Technician based in Emmetsburg, Iowa. The role involves diagnosing and repairing a range of construction and agricultural equipment. Ideal candidates will have strong troubleshooting abilities and a commitment to outstanding customer service.

We offer competitive pay, ranging from $38.00 to $51.00 per hour, with comprehensive benefits including health insurance and paid time off. Successful candidates will have a clean driving record and the ability to work independently.

Qualifications

• 5+ years of relevant diesel equipment repair experience, preferably with field experience.
• Ability to diagnose all equipment without supervision.
• Class A CDL or willingness to obtain one.

Responsibilities

• Diagnose and repair Caterpillar equipment including compactors, excavators, and tractors.
• Maintain a clean and safe work area and service vehicle.
• Respond to customer needs in a positive manner.

Skills

Troubleshooting and diagnostic skills

Customer service

Problem-solving skills

Basic computer skills

Education

2-year technical degree or high school diploma

Tools

Mechanic tool set

Job description

Ziegler CAT has an opening for a full‑time, experienced Field Service Technician to work on construction and agricultural equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top‑notch service as a mechanic to our rapidly growing customer base.

About Ziegler CAT

Founded in 1914, Ziegler is a third‑generation, family‑owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one, Ziegler has had the same philosophy—if the customer is successful, then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training.

Compensation and Benefits

The pay range for this position is $38.00 to $51.00 per hour, dependent on skills, experience, education and location. Pay may vary by up to 10% depending on applicant location. Full‑time positions are benefits eligible and include:

• Health, dental, vision and life insurance
• 15 days of PTO in the first year (accrual starts day 1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account) – Ziegler contributes up to $1000 tax‑free each year
• Short‑term and long‑term disability insurance, FSA & EAP
• Paid parental leave & funeral leave
• Fitness membership discount
• Education assistance
• Safety boot reimbursement, PPE & uniforms provided
• Tool insurance
• Safe, clean and friendly work environment

Responsibilities

• Diagnose and repair Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided.
• Use a high degree of independent judgment to maintain and repair mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations.
• Maintain a clean and safe work area, adhere to all safety procedures, and keep the service vehicle clean and properly maintained.
• Interact positively with manager and team members to satisfy customer needs.
• Assist other technicians as needed in troubleshooting repairs.
• Communicate job status to supervisor and confirm completion before receiving the next assignment.
• Maintain paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis.
• Document labor, addition of segments, ensuring work orders can be closed and billed as communicated with the customer.
• Respond to after‑hour emergency calls as directed by supervisor.
• Identify and communicate the need for parts for inventory.
• Perform other duties as assigned/required.

Qualifications

• 2‑year technical degree or high school diploma and several years of comparable mechanic experience.
• 5+ years of relevant diesel equipment repair experience, preferably some field experience.
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems.
• Previous experience with CAT equipment; Challenger tractors, combines or hay equipment; LEXION combines; AGCO RoGators, TerraGators, and SpraCoupes; Sunflower tillage equipment; or White Planters is a plus but not required.
• Ability to diagnose all equipment without supervision; able to read, follow, understand, and communicate schematics.
• Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem‑solving skills, and strong written and verbal communication skills.
• Ability to maintain a safe and clean work environment.
• Willing and able to respond to after‑hour emergency calls as directed by supervisor.
• Basic computer skills.
• Own mechanic tool set.
• Must have and maintain a clean driving record.
• Class A CDL or willingness to obtain one within a defined period of time.
• Obtain a DOT medical certification card.
• Pass a DOT pre‑employment drug screen & physical.
• Able to operate equipment safely.
• This role is deemed safety‑sensitive and will be subject to a drug test as a pre‑employment requirement.

Minimum Physical Requirements

• Push/pull up to 50 lbs.
• Lift/carry up to 60 lbs.
• Lift bulky objects.
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Additional Information

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.