Front-of-House Service Production Lead

Watershed; Woodbridge Township (NJ); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Benefits package

401(k) Plan

Paid time off

Job summary

Rivian is seeking a Service Production Supervisor to lead the service center's daily operations, directing vehicle flow from intake to quality check, and coaching technicians to deliver high‑quality work.

You will coordinate with Parts, Service Advisors, and cross‑team partners, drive continuous improvements, and uphold safety and efficiency, enabling Rivian owners to get back on the road.

Qualifications

• Leadership in a high-volume automotive service environment.
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
• Actively manage team performance, providing regular feedback and conducting performance reviews.
• Oversee service workflows and technician development, ensuring accountability across shifts and departments.
• Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.
• Coordinate with Parts, Service Advisors, and other teams to eliminate bottlenecks.

Skills

Leadership

High-Tech Vehicle Systems

Lean Manufacturing

Digital Tools

Communication Skills

Education

High School Diploma or GED

Tools

Diagnostic Software

Dealership Management Systems (DMS)

Repair Order Tracking

Job description

Rivian is seeking a Service Production Supervisor to lead the service center's daily operations, directing vehicle flow from intake to quality check, and coaching technicians to deliver high‑quality work.

You will coordinate with Parts, Service Advisors, and cross‑team partners, drive continuous improvements, and uphold safety and efficiency, enabling Rivian owners to get back on the road.