Service Production Lead: Orchestrate Team & Throughput

Rivian; Port Reading (NJ); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Job summary

Rivian is seeking a Service Production Supervisor in New Jersey to lead a high‑volume automotive service team. You will direct shop flow, coach technicians, and ensure parts, tools, and information are available to maximize throughput and quality.

You will champion safety, monitor KPIs, and collaborate with Parts, Advisors, and other teams to eliminate bottlenecks and uphold Rivian’s service standards.

Qualifications

• 5+ years of leadership in a high-volume automotive service environment.
• Experience with lean manufacturing or workflow optimization.
• Strong written and verbal communication skills.

Responsibilities

• Lead and develop a technician team, driving performance and culture.
• Oversee service workflows and ensure timely, high-quality delivery.
• Coordinate with Parts, Advisors, and support teams to prevent bottlenecks.
• Monitor KPIs and drive improvements in throughput and safety.
• Act as escalation point for technical or logistical challenges.

Skills

Leadership

Communication

Lean manufacturing

Digital tools

Team development

Problem solving

Safety & quality

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Dealership Management Systems (DMS)

Repair order tracking

Diagnostic software

Job description

Rivian is seeking a Service Production Supervisor in New Jersey to lead a high‑volume automotive service team. You will direct shop flow, coach technicians, and ensure parts, tools, and information are available to maximize throughput and quality.

You will champion safety, monitor KPIs, and collaborate with Parts, Advisors, and other teams to eliminate bottlenecks and uphold Rivian’s service standards.