Service Center Production Lead

Rivian; Montgomeryville (Montgomery County); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health, dental & vision insurance

401(k) and ESPP

Job summary

Rivian is hiring a Service Production Supervisor in Pennsylvania to lead the daily operation of the service center. You will direct the flow of vehicles through the shop, mentor technicians, and ensure parts and information are available to keep work moving smoothly.

The role focuses on throughput, quality, and a supportive team culture in a fast-paced environment. You will oversee service workflows, drive performance metrics, and collaborate with cross-functional teams to maintain Rivian's high

Qualifications

• 5+ years leading teams in high-volume automotive service
• Strong knowledge of modern vehicle systems including high-voltage
• Experience applying lean manufacturing principles
• Proficiency with DMS and diagnostic tools
• Excellent written and verbal communication

Responsibilities

• Direct daily production rhythm from intake to quality check
• Prioritize workload and assign tasks to technicians
• Coordinate with Parts, Service Advisors, and support teams to remove bottlenecks
• Mentor and develop technicians to improve performance
• Uphold safety and organization in a world-class workshop
• Serve as escalation point for complex technical challenges

Skills

Leadership & team coaching

Automotive service leadership

Lean manufacturing

Digital tools & analytics

High-voltage/electrical/mechanical

Education

High School Diploma or GED

Tools

Dealership Management Systems

Repair order tracking software

Diagnostic software

Job description

Rivian is hiring a Service Production Supervisor in Pennsylvania to lead the daily operation of the service center. You will direct the flow of vehicles through the shop, mentor technicians, and ensure parts and information are available to keep work moving smoothly.

The role focuses on throughput, quality, and a supportive team culture in a fast-paced environment. You will oversee service workflows, drive performance metrics, and collaborate with cross-functional teams to maintain Rivian's high