Service Production Lead and Coach - Optimize Shop Flow

VetJobs; Portland (OR); On-site; USD 80,000 - 106,000; Full time

Job summary

Rivian is seeking a Service Production Supervisor to lead the service center team, directing vehicle flow from intake to final check and mentoring technicians for peak performance. You will ensure smooth operations, feasible work plans, and clear accountability across shifts.

The role emphasizes leadership, communication, and hands-on problem-solving to maintain Rivian's high standards of quality and safety in a fast-paced environment.

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment.
• High School Diploma, GED, or equivalent preferred.
• Deep technical acumen across modern vehicle systems including high-voltage, electrical, mechanical, and infotainment domains.
• Lean manufacturing or workflow optimization experience in service or production settings.
• Proficiency with digital tools, including dealership management systems (DMS) and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and develop your team to foster a high-performance culture.
• Mentor and coach technicians, providing regular feedback and development paths.
• Oversee service workflows and ensure timely, high-quality vehicle repairs.
• Collaborate with cross-functional teams (Parts, Service Advisors) to eliminate bottlenecks.
• Monitor KPIs such as productivity and cycle time to drive improvements.
• Uphold safety and organizational standards in a world-class workshop.

Skills

Leadership

Communication

Organization

Problem-solving

People development

Education

High School Diploma or GED

Tools

DMS

Repair Order Tracking

Diagnostic Software

Job description

Rivian is seeking a Service Production Supervisor to lead the service center team, directing vehicle flow from intake to final check and mentoring technicians for peak performance. You will ensure smooth operations, feasible work plans, and clear accountability across shifts.

The role emphasizes leadership, communication, and hands-on problem-solving to maintain Rivian's high standards of quality and safety in a fast-paced environment.