Service Process Coordinator- Onsite

Citi; O’Fallon (MO); On-site; USD 41,000 - 52,000; Full time

Job summary

Citi is hiring a Service Process Coordinator 3 for an onsite role in Ofallon, Missouri. You will organize, record and service the production outputs across moderately complex activities under general supervision.

The position requires a High School diploma, about 1 year of relevant service experience, and familiarity with department policies. Work hours are Monday to Friday 9:30 am to 6:00 pm CST, with a salary range of $40,560 to $52,080 plus benefits.

Qualifications

• 1 year of relevant service
• Previous servicing/processing experience preferred
• Thorough understanding of department/unit policies and procedures
• ClassE driver’s license

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Servicing/Processing

Documentation

Communication

Driver's license

Education

High School diploma

Job description

The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols– follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant service
• Previous servicing/processing experience preferred
• Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures
• ClassE driver’s license

Education

• High School diploma or equivalent

Onsite position

Monday to Friday 9:30 am to 6:00 pm CST

Job Family Group

Operations - Core

Job Family

Processor

Time Type

Full time

Primary Location

Ofallon Missouri United States

Primary Location Full Time Salary Range

$40,560.00 - $52,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 27, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.