Service & Parts Operations Supervisor

Acme Tools; Rochester (MN); On-site; USD 55,000 - 70,000; Full time

Job summary

Acme Tools is seeking a Service Supervisor to lead the service and parts department in Rochester, MN. You will train and supervise technicians and staff, optimize daily operations, manage inventory and budgeting, and coordinate scheduling to meet productivity goals.

The role emphasizes improving customer experiences, enforcing safety, and maintaining high quality workmanship across the team. A valid driver's license and strong mechanical skills are required.

Qualifications

• Must have a valid driver’s license with a clean driving record.
• Strong mechanical aptitude and knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems.
• Ability to read and interpret schematics.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Strong computer skills and ability to learn new software.
• Willingness to work indoors and outdoors in all seasons.

Responsibilities

• Train, appraise, and supervise service and parts department staff.
• Use cost-efficient and effective methods for service orders while upholding customer service and safety standards.
• Manage day-to-day operations including productivity, inventory, parts ordering, interviews, employee relations, and budgeting.
• Plan and coordinate schedules for Parts Associates and Service Technicians.
• Evaluate technician proficiency and provide training on motor repair and refurbishment.

Skills

Driver's license

Mechanical aptitude

Read schematics

Communication skills

Customer service

Computer skills

Seasonal work outdoors

Education

Associate degree or higher in related field

Job description

Acme Tools is seeking a Service Supervisor to lead the service and parts department in Rochester, MN. You will train and supervise technicians and staff, optimize daily operations, manage inventory and budgeting, and coordinate scheduling to meet productivity goals.

The role emphasizes improving customer experiences, enforcing safety, and maintaining high quality workmanship across the team. A valid driver's license and strong mechanical skills are required.