Service Shop Lead: Engines, Motors & Tech Growth

Acme Tools; Minot (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

Acme Tools in Minot, ND seeks a Service Supervisor to lead our service and parts teams. You will manage daily shop operations, schedules, inventory, and quality assurance to ensure fast turnarounds and customer satisfaction.

The ideal candidate brings strong mechanical knowledge of gas engines, pumps and motors, proven supervisory experience, and the ability to coach technicians and manage budgets and safety standards.

Qualifications

• Strong mechanical background with knowledge of engines, motors, pumps and electrical systems.
• Supervisory experience and ability to coach technicians and manage a team.
• Ability to read and interpret schematics.
• Strong written and verbal communication skills.
• Proficiency with computer systems and learning new software.

Responsibilities

• Training, appraising, and supervising service and parts department employees
• Utilizing cost-efficient and effective means for all service orders while upholding quality and safety standards
• Managing day-to-day operations (productivity reports, inventory, parts ordering, interviews, employee relations and terminations, budgeting and profitability)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity
• Evaluating proficiency and advising on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are held accountable for quality of work
• Maintaining a safe and secure work environment by adhering to safety standards
• Completing related tasks as assigned

Skills

Mechanical aptitude

Leadership experience

Schematics interpretation

Communication skills

Computer skills

Job description

Acme Tools in Minot, ND seeks a Service Supervisor to lead our service and parts teams. You will manage daily shop operations, schedules, inventory, and quality assurance to ensure fast turnarounds and customer satisfaction.

The ideal candidate brings strong mechanical knowledge of gas engines, pumps and motors, proven supervisory experience, and the ability to coach technicians and manage budgets and safety standards.