Service Supervisor

Acme Tools; Minot (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

Acme Tools in Minot, ND seeks a Service Supervisor to lead our service and parts teams. You will manage daily shop operations, schedules, inventory, and quality assurance to ensure fast turnarounds and customer satisfaction.

The ideal candidate brings strong mechanical knowledge of gas engines, pumps and motors, proven supervisory experience, and the ability to coach technicians and manage budgets and safety standards.

Qualifications

• Strong mechanical background with knowledge of engines, motors, pumps and electrical systems.
• Supervisory experience and ability to coach technicians and manage a team.
• Ability to read and interpret schematics.
• Strong written and verbal communication skills.
• Proficiency with computer systems and learning new software.

Responsibilities

• Training, appraising, and supervising service and parts department employees
• Utilizing cost-efficient and effective means for all service orders while upholding quality and safety standards
• Managing day-to-day operations (productivity reports, inventory, parts ordering, interviews, employee relations and terminations, budgeting and profitability)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity
• Evaluating proficiency and advising on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are held accountable for quality of work
• Maintaining a safe and secure work environment by adhering to safety standards
• Completing related tasks as assigned

Skills

Mechanical aptitude

Leadership experience

Schematics interpretation

Communication skills

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Minot, ND, US

5 days ago Requisition ID: 3613

Job Title: Service Supervisor

Acme Tools is hiring a Service Supervisor for our Minot location. This is a hands-on leadership role for someone who knows their way around engines, motors, and pumps, and who enjoys developing the people who repair them.

As Service Supervisor, you'll run the day-to-day of our service and parts departments: setting schedules, managing inventory, coaching technicians, and making sure every job that leaves the shop meets our standards for quality and safety. You'll be the person customers rely on for straight answers and fast turnarounds, and the person your team looks to for training, direction, and support.

If you have a strong mechanical background, supervisory experience, and a drive to keep a busy shop productive and profitable, we'd like to hear from you.

Your Responsibilities Include:

• Training, appraising, and supervising service and parts department employees
• Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools' customer service and safety standards
• Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
• Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are being held accountable for the quality of their work
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

You’ll Need:

• A valid Driver’s License with a clean driving record
• A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
• The ability to read and interpret schematics
• Strong written and verbal communication skills
• Strong computer skills and the ability to learn new software