Service Operations Lead

Haug Implement Co.; Willmar (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

401k with Company Match

Life Insurance

Workwear Clothing

Prescriptions Protective Eyewear

Employee Discount

Job summary

Haug Implement Co. in Minnesota is seeking an Assistant Service Manager to coordinate service operations, assist the Service Manager, and support technicians. The role combines customer engagement with shop floor leadership to keep workflows efficient and accurate.

You will quote repairs, track parts, update customers on status and costs, and ensure proper documentation while upholding dealership standards. A technical background and valid driver’s license are preferred.

Qualifications

• One or more years’ experience or technical college degree or certification preferred.
• Experience managing technicians in a shop setting.
• Experience with repair, service, and maintenance.
• Experience with mechanical, electrical, and hydraulic systems.
• Valid driver’s license with an insurable driving record required; CDL preferred.

Responsibilities

• Meets and greets customers at the counter and takes customer phone calls.
• Asks questions to determine work needed and to prospect for additional work on the machine.
• Records and clearly relays details and information to Service Manager and technicians.
• Quotes service work and repairs.
• Contacts and updates customers with ongoing repair status and cost estimates.
• Schedules pickups and deliveries.
• Assigns diagnostic and repair jobs on customer equipment according to technician skills and knowledge.
• Assigns, schedules, and tracks re-conditioning of used equipment.
• Works with the Sales Department to manage internal work orders.
• Assigns, schedules, and tracks set-up of new equipment.
• Tracks and schedules PIPS.
• Improves technician efficiencies by keeping them on task and coaching.
• Provides diagnostic assistance for technicians.
• Assists technicians in looking up parts and pre-orders parts for upcoming jobs.
• Supervises technicians for complete and thorough work order documentation on diagnostics and repairs performed, parts used, and time worked.
• Helps retrieve and stage equipment for service or repairs.
• Schedules trucks for DOT inspections, maintains permits, manages individual truck binders, and maintains vehicle inspection logs in each truck.
• Covers for Service Manager as needed.
• Maintains shop cleanliness and ensures technicians keep work areas tidy.
• Maintains condition of vehicles, inventory, tools, and equipment.
• Keeps shop tools organized.
• Performs other duties as assigned by manager.

Skills

Customer service

Communication

Team supervision

Problem-solving

Education

Technical college degree or certification

Tools

Service Center

Job description

Haug Implement Co. in Minnesota is seeking an Assistant Service Manager to coordinate service operations, assist the Service Manager, and support technicians. The role combines customer engagement with shop floor leadership to keep workflows efficient and accurate.

You will quote repairs, track parts, update customers on status and costs, and ensure proper documentation while upholding dealership standards. A technical background and valid driver’s license are preferred.