Service Supervisor

Acme Tools; Rochester (MN); On-site; USD 55,000 - 70,000; Full time

Job summary

Acme Tools is seeking a Service Supervisor to lead the service and parts department in Rochester, MN. You will train and supervise technicians and staff, optimize daily operations, manage inventory and budgeting, and coordinate scheduling to meet productivity goals.

The role emphasizes improving customer experiences, enforcing safety, and maintaining high quality workmanship across the team. A valid driver's license and strong mechanical skills are required.

Qualifications

• Must have a valid driver’s license with a clean driving record.
• Strong mechanical aptitude and knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems.
• Ability to read and interpret schematics.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Strong computer skills and ability to learn new software.
• Willingness to work indoors and outdoors in all seasons.

Responsibilities

• Train, appraise, and supervise service and parts department staff.
• Use cost-efficient and effective methods for service orders while upholding customer service and safety standards.
• Manage day-to-day operations including productivity, inventory, parts ordering, interviews, employee relations, and budgeting.
• Plan and coordinate schedules for Parts Associates and Service Technicians.
• Evaluate technician proficiency and provide training on motor repair and refurbishment.

Skills

Driver's license

Mechanical aptitude

Read schematics

Communication skills

Customer service

Computer skills

Seasonal work outdoors

Education

Associate degree or higher in related field

Job description

• Training, appraising, and supervising service and parts department employees
• Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools’ customer service and safety standards
• Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
• Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are being held accountable for the quality of their work
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

Job Title:

Service Supervisor

Your Responsibilities Include

• Training, appraising, and supervising service and parts department employees
• Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools’ customer service and safety standards
• Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
• Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are being held accountable for the quality of their work
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

You’ll Need

• A valid Driver’s License with a clean driving record
• A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
• The ability to read and interpret schematics
• Strong written and verbal communication skills
• Excellent customer service skills
• Strong computer skills and the ability to learn new software
• Willingness to work indoors and outdoors in all seasons

We’d Love If You Have

• At least 3 years of shop supervisory experience or5 years of general management experience
• An associate degree or higher in a related field

Physical Requirements

• Lift up to 50 lbs.
• Stand and walk for up to 10 hours
• Frequently push, pull, squat, bend & reach
• Employment offers are contingent on a drug screen and background check.

Acme Tools is an equal opportunity employer.