Service & Parts Logistics Coordinator

Nippon Steel & Sumikin Bussan Americas, Inc; Elk Grove Village (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Nippon Steel & Sumikin Bussan Americas, Inc. seeks a detail-oriented Service & Parts Coordinator to manage service requests, coordinate with vendors, and oversee parts inventory for Panda-related programs and SBMT operations.

The role emphasizes accurate documentation, invoicing support, and proactive communication across Customer, Service, Parts, and Accounting teams to ensure seamless service delivery.

Qualifications

• Must have strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Adept at following up on tasks to ensure timely completion.
• Attention to detail in documentation, inventory, and invoicing.

Responsibilities

• Coordinate service requests from receipt through completion with customers and vendors.
• Monitor ServiceChannel work orders, proposals, and GP invoices.
• Maintain Panda parts inventory and support counts, warranty parts, and shipments.
• Review service records for accuracy and maintain documentation across departments.
• Assist with service-related invoicing, pricing review, and vendor setup with Accounting.
• Respond to inquiries by phone and email, bridging communication across teams.

Skills

Organization

Follow-up

Communication

Attention to detail

Tools

Microsoft Excel

Outlook

ServiceChannel

Kintone

GP system

Job description

Nippon Steel & Sumikin Bussan Americas, Inc. seeks a detail-oriented Service & Parts Coordinator to manage service requests, coordinate with vendors, and oversee parts inventory for Panda-related programs and SBMT operations.

The role emphasizes accurate documentation, invoicing support, and proactive communication across Customer, Service, Parts, and Accounting teams to ensure seamless service delivery.