Service & Logistics Coordinator

Innovative Oil Solutions; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Innovative Oil Solutions is seeking a dependable Service & Logistics Coordinator to support the service department, warehouses, and preventive maintenance programs. The role collaborates with the Service Manager to coordinate jobs, manage parts and logistics, and keep customers informed about service and maintenance.

This hands‑on position requires strong organization, communication, and the ability to work both in the office and in the shop.

Qualifications

• Experience in service coordination, logistics, warehouse, or industrial environment preferred.
• Strong organizational and multitasking skills.
• Comfortable communicating with customers via phone and email.
• Basic computer skills (ERP systems, tracking, spreadsheets).

Responsibilities

• Assist the Service Manager with scheduling and lining out jobs with customers.
• Maintain and update the job board to keep all work organized and on track.
• Manage and maintain the Preventive Maintenance (PM) tracker.
• Contact customers to schedule PM services and follow up on upcoming maintenance.
• Call and collect payments related to PM services and completed work.
• Track and manage parts on order vs. parts received in the system.
• Follow up with vendors to check status and lead times on parts orders.
• Communicate updates to customers regarding job status and parts availability.
• Check in incoming shipments and verify accuracy of parts received.
• Handle shipping and packaging of outgoing parts and equipment.
• Tag and organize oils, parts, and materials by job.
• Keep all parts organized within the system (parts on order, parts received, staged jobs).
• Maintain a clean and organized warehouse and staging area.
• Operate a forklift to move materials and equipment as needed.

Skills

Service coordination

Logistics

Warehouse operations

Industrial environment

Phone & email communication

Tools

ERP systems

Tracking tools

Spreadsheets

Job description

We are looking for a dependable and organizedService & Logistics Coordinatorto support our service department, warehouse operations, and preventive maintenance programs. This role will work closely with the Service Manager to coordinate jobs, manage parts and logistics, and ensure customers stay up to date on service and maintenance.

This is a hands‑on position that requires strong organization, communication, and the ability to work both in the office and in the shop.

Responsibilities:

• Assist the Service Manager withscheduling and lining out jobs with customers
• Maintain and update thejob boardto keep all work organized and on track
• Manage and maintain thePreventive Maintenance (PM) tracker
• Contact customers toschedule PM services and follow up on upcoming maintenance
• Call and collect paymentsrelated to PM services and completed work
• Track and manageparts on order vs. parts receivedin the system
• Follow up with vendors tocheck status and lead times on parts orders
• Communicate updates to customers regardingjob status and parts availability

Warehouse & Logistics Duties:

• Check in incoming shipmentsand verify accuracy of parts received
• Handleshipping and packagingof outgoing parts and equipment
• Tag and organize oils, parts, and materialsby job
• Keep all parts organized within the system (parts on order, parts received, staged jobs)
• Maintain a clean and organizedwarehouse and staging area
• Operate aforkliftto move materials and equipment as needed

Qualifications:

• Experience inservice coordination, logistics, warehouse, or industrial environmentpreferred
• Strong organizational and multitasking skills
• Comfortable communicating with customers viaphone and email
• Basic computer skills (ERP systems, tracking, spreadsheets)
• Ability to work in bothoffice and shop environments
• Forklift experience required(or willingness to be trained)

Key Skills:

• Preventive maintenance tracking
• Collections & customer follow-up
• Inventory and parts management
• Shipping & receiving
• Organization and attention to detail

What We’re Looking For:

• Reliable, self-motivated, and detail-oriented
• Someone whotakes ownership and stays organized without constant direction
• Comfortable balancingoffice work, customer communication, and hands‑on tasks
• Team player who can support bothservice and operations