Customer Experience & Service Coordinator

Rigaku Americas Corp.; The Woodlands (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Job summary

Rigaku Americas Corp. is seeking a highly organized Customer Service Coordinator to join the Service team. You will act as a key point of contact for customers, handling service requests, inquiries, shipments, and administrative activities with accuracy and timeliness.

You will collaborate with Service Administrators, Accounting, and other internal teams to maintain efficient workflows and support service operations while delivering exceptional customer experiences.

Qualifications

• High school diploma or equivalent required; additional education in business or customer service is a plus.
• Previous customer service, administrative, service coordination, or office support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple requests in a fast-paced environment.
• Comfortable with computer systems, email, and business software; ERP experience preferred.
• Ability to communicate professionally with customers and internal teams.

Responsibilities

• Answer and manage the Service helpdesk line professionally and courteously.
• Route calls and inquiries to the appropriate Service Administrator or internal resource.
• Monitor and respond to the group customer-service email inbox.
• Create customer and service tickets in the ERP system with accurate details.
• Maintain organized shipment records and documentation for outbound shipments.
• Process spare-parts shipments for invoicing and coordinate with Accounting.
• Provide administrative support during absences and high-activity periods.
• Review and organize customer surveys to support service quality initiatives.

Skills

Verbal communication

Written communication

Organization

Time management

Attention to detail

Prioritization

Team collaboration

Professional communication

Education

High school diploma or equivalent

Business administration / customer service coursework

Tools

ERP systems

Job description

Rigaku Americas Corp. is seeking a highly organized Customer Service Coordinator to join the Service team. You will act as a key point of contact for customers, handling service requests, inquiries, shipments, and administrative activities with accuracy and timeliness.

You will collaborate with Service Administrators, Accounting, and other internal teams to maintain efficient workflows and support service operations while delivering exceptional customer experiences.