Customer Experience & Service Coordinator

Rigaku Americas Holding, Inc.; The Woodlands (TX); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

medical

dental

vision

short- and long-term disability保险

life insurance

Section 125 flexible spending accounts

401(k) plan with company match

Zusammenfassung

Rigaku Americas Holding, Inc. is seeking a highly organized, customer-focused Customer Service Coordinator to support the Service Department and deliver an outstanding customer experience.

You will manage helpdesk inquiries, route requests to the right team, create ERP tickets, and maintain accurate shipment and service records while supporting day-to-day operations and cross-functional collaboration.

Qualifikationen

• High school diploma or equivalent required; additional education in business administration or related area is a plus.
• Previous customer service, administrative, or office-support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple requests in a fast-paced environment.
• Comfortable with computer systems, email, and business software; ERP experience preferred.
• Ability to communicate professionally with customers, coworkers, and internal departments.
• Ability to work independently while also functioning as part of a team.

Aufgaben

• Answer and manage the Service helpdesk line in a professional and courteous manner.
• Identify the nature, urgency, and destination of customer requests.
• Route calls and inquiries to the appropriate Service Administrator or internal resource.
• Provide basic assistance and information to customers when appropriate.
• Ensure customer inquiries are handled promptly and appropriately.
• Monitor the group customer-service email inbox and respond or route requests as appropriate.
• Distribute incoming customer requests to the appropriate team member.
• Monitor requests to ensure they are not overlooked, delayed, or left unresolved.
• Assist in maintaining an organized and timely customer-response workflow.
• Follow up on requests to support timely resolution.
• Create customer and service tickets in the ERP system with accurate information.
• Maintain organized records to support communication and follow-through.
• Ensure documentation is properly categorized and routed.
• Process outbound shipment documentation and save records.
• Verify shipment information before submission to Accounting.
• Support timely invoicing by processing shipment documentation.
• Provide administrative coverage when Service Administrators are out of the office.
• Assist with routine administrative functions to maintain continuity.
• Help reduce backlogs during peak service activity.
• Review customer surveys and compile feedback for service quality initiatives.
• Provide organized feedback information to support customer experience improvements.
• Assist with special administrative projects as needed.

Kenntnisse

Customer service

Communication

Organization

Time management

Teamwork

Attention to detail

Ausbildung

High school diploma

Tools

ERP systems

Jobbeschreibung

Rigaku Americas Holding, Inc. is seeking a highly organized, customer-focused Customer Service Coordinator to support the Service Department and deliver an outstanding customer experience.

You will manage helpdesk inquiries, route requests to the right team, create ERP tickets, and maintain accurate shipment and service records while supporting day-to-day operations and cross-functional collaboration.