Service & Parts Operations Coordinator

Nippon Steel Trading America, Inc.; Elk Grove Village (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Nippon Steel Trading America, Inc. is seeking a Service & Parts Coordinator to support SB Machine Tools' service and parts operations from Elk Grove Village, IL. The role focuses on Panda Restaurant Group service programs and provides coordination across customer service, inventory, and invoicing.

The position emphasizes strong organization, communication, and ownership of service-related tasks, with potential growth into broader SBMT operations, logistics, and administration.

Qualifications

• Strong organization, follow-up, communication, and attention-to-detail skills.
• Proficiency with Excel, Outlook, and standard office apps; ability to learn ServiceChannel, Kintone, GP, and other internal systems.
• Basic understanding of invoicing, purchase documentation, inventory control, parts shipping, and customer/vendor coordination.
• Experience in service coordination, parts, customer service, administration, industrial equipment, food machinery, machine tools, logistics, or field service preferred.

Responsibilities

• Coordinate service requests from receipt through completion, including communication, scheduling, status follow-up, and collection of service reports and invoices.
• Monitor and process ServiceChannel work orders, proposals, GP invoices, NTE adjustments/approvals, and required completion documentation.
• Maintain Panda parts inventory; support physical counts and reconciliation; track returned/unreturned warranty parts; prepare and ship service and refurbishment parts.
• Review GP Sheets and related service records for completeness and accuracy; maintain supporting service, inventory, receiving, and billing documentation.
• Support service-related invoicing and payment processing, including review of vendor labor/pricing, Kintone vendor invoices, vendor setup/renewal, and coordination with Accounting.
• Respond to customer and service-vendor inquiries by phone and email and help bridge communication among customers, vendors, suppliers, Service, Parts, and Accounting.

Skills

Organization

Follow-up

Communication

Attention to detail

Inventory management

Invoicing

Vendor coordination

Customer coordination

Administrative support

Logistics

Tools

Excel

Outlook

ServiceChannel

Kintone

GP system

Job description

Nippon Steel Trading America, Inc. is seeking a Service & Parts Coordinator to support SB Machine Tools' service and parts operations from Elk Grove Village, IL. The role focuses on Panda Restaurant Group service programs and provides coordination across customer service, inventory, and invoicing.

The position emphasizes strong organization, communication, and ownership of service-related tasks, with potential growth into broader SBMT operations, logistics, and administration.