Service Parts Associate

Cummins Inc; Farmington (NM); On-site; USD 22,000 - 33,000; Full time

Job summary

Cummins Inc. in Farmington, NM is seeking a Service Parts Associate to support Distribution Business customers, technicians, and parts staff. This onsite role focuses on sourcing and supplying parts and handling orders with accuracy.

You will process orders, assist with inventory, ship/receive duties, upsell related products, and maintain clean records while following safety policies. The position requires strong computer skills and experience with order management systems.

Qualifications

• Experience providing customer service in a parts/warehouse/retail environment.
• Ability to process orders and manage transactions through the order lifecycle.
• Strong computer skills including Microsoft Office and inventory systems.
• Understanding of inventory control, shipping/receiving, and warehouse processes.
• Excellent communication and organizational skills.

Responsibilities

• Assist customers by phone and in person, identify and source parts.
• Process customer orders, quotes, returns, and transactions accurately.
• Maintain positive relationships with customers and internal teams.
• Use catalogs and systems to procure parts cost-effectively.
• Support shipping, receiving, inventory management and stock control.
• Identify opportunities to upsell related products and services.
• Keep records organized and ensure a tidy parts counter and warehouse.
• Adhere to Cummins Health, Safety & Environmental policies.

Skills

Customer service

Order processing

Inventory management

Microsoft Office

Education

High school diploma

Tools

Inventory management systems

Job description

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in (Farmington, NM).

100% Onsite

In this role, you will make an impact in the following ways:

• Supportcustomersbyphoneandinpersonbyidentifying,sourcing,andsupplyingpartssolutions.
• Processcustomerorders,quotes,returns,andtransactionsaccuratelyandefficiently.
• Maintainpositiverelationshipswithinternalandexternalcustomersbyprovidingtimelysupportandresolvingissues.
• Utilizepartscatalogs,systems,andtechnicalresourcestoidentifyandprocurepartsinthemostcost-effectivemanner.
• Supportshipping,receiving,inventorymanagement,warehouseactivities,andstockcontrolprocesses.
• Identifyopportunitiestoupsellrelatedproductsandservicestomeetcustomerneeds.
• Maintainaccuraterecordsanddocumentationwhileensuringacleanandorganizedpartscounterandwarehouseenvironment.
• AdheretoCumminsHealth,Safety&Environmentalpoliciesandprocedures.

In order to be successful in this role, you will need the following:

• Experienceprovidingcustomerserviceinaparts,warehouse,retail,automotive,ordistributionenvironment.
• Abilitytoprocessorders,managetransactions,andsupportcustomersthroughtheorderlifecycle.
• Strongcomputerskills,includingMicrosoftOfficeandinventory/ordermanagementsystems.
• Understandingofinventorycontrol,shippingandreceiving,andwarehouseprocesses.
• Abilitytoworkeffectivelywithcustomers,technicians,suppliers,andinternalteams.
• Strongcommunication,organizational,andproblem-solvingskills.
• Abilitytomaintainaccuracywhilemanagingmultipleprioritiesinafast-pacedenvironment.
• Highschooldiplomaorequivalentrequired.

On call every other week

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.