Parts Associate

Cummins Inc; Oak Creek (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Personal and professional benefits

Job summary

Cummins Inc. is seeking a talent for an onsite Service Parts Associate in Oak Creek, WI. You will handle parts counter duties, assist customers, process transactions, and work with internal teams to source parts efficiently.

The role requires strong customer service, basic Microsoft Office skills, and the ability to lift 50 pounds. Forklift experience is preferred and the position is 9AM-5:30PM, Monday through Friday, with 100% on-site work.

Qualifications

• High school diploma or equivalent.
• Experience in customer service with strong communication skills.
• Proficiency with Microsoft Office and reporting.
• Ability to lift 50 pounds and operate forklift.
• Experience in parts counter or similar role preferred.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch.
• Greet and assist walk-in customers and process transactions.
• Upsell supporting products and services to customers where appropriate.
• Source and locate complex parts requests using catalogs and systems.
• Manage stock levels, warehouse activities, and related duties as required.

Skills

Customer service

Communication

Microsoft Office

Upselling

Education

High School Diploma

Tools

Forklift

ERP / Inventory System

Cash handling systems

Job description

We are looking for a talented onsite Service Parts Associate to join our team in Oak Creek, WI.

Hours: 9AM - 5:30PM Monday through Friday

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Compensation and Benefits Base: Salary rate commensurate with experience.

Additional benefits vary between locations and include options such as

• our 401(k) Retirement Savings Plan
• Cash Balance Pension Plan
• Medical/Dental/Life Insurance
• Health Savings Account
• Domestic Partners Coverage
• a full complement of personal and professional benefits

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Shift will be 9AM - 5:30PM Monday through Friday

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2439083

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.