Parts Associate

Cummins Inc; New Hudson (MI); Presencial; USD 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

401(k) plan

Pension plan

Medical insurance

Health Savings Account

Domestic partners coverage

Descripción de la vacante

Cummins Inc. in New Hudson, MI is seeking an onsite Service Parts Associate to join our team.

The role is union-represented and requires occasional travel to the Mount Clemens branch to support operations and coverage. You will receive, handle and dispatch parts, assist customers at the counter, upsell parts and services, source parts using catalogs and systems, manage stock and warehouse activities, and operate a forklift as needed.

Formación

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Responsabilidades

• Receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including receiving parts calls, greeting walk-in Customers, completing paperwork and processing transactions.
• Develop positive relationships by communicating with internal and external customers by phone and in person to upsell supporting products and services.
• Source and locate complex parts requests using various systems, catalogs and other resources to identify and procure parts cost-effectively.
• Manage stock levels, operating forklift, shipping/receiving parts, warehouse activities and inventory tasks.

Conocimientos

Customer service

Communication

Upselling

Teamwork

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Forklift

Descripción del empleo

We are looking for a talented onsite Service Parts Associate to join our team in New Hudson, MI.

• This is a union-represented position primarily based out of the Cummins New Hudson branch. The role will also require travel to the Cummins Mount Clemens branch twice weekly to provide coverage and support business operations as needed.

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.

• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).

• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.

• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.

• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.

• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.

• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.

• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.

• This onsite role will primarily support In-Shop and Field Service Department.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

This is a union-based position primarily assigned to the Cummins New Hudson branch. The role will require travel to the Cummins Mount Clemens branch twice per week to provide coverage and support business needs as required.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2434397

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.